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Returns & FAQs

General Return Policy

You may return your order for replacement or refund within 30 days of receiving your item(s), which will process once we receive your item unworn and undamaged. We do not cover shipping for returns, unless you receive the wrong order or the product is received damaged. If you receive an order in error, we will send out the correct items and reimburse you for shipping once we have received your return. If you receive a damaged item, simply document it and send us an email, we will refund or replace your order depending on your desire and our available inventory.

 

One Of A Kind / Discounted Items

All one of a kind and discounted items are final sale. We accept returns for apparel items only if we have made a mistake in sizing, or if your order is damaged in transit.

 

Jewelry

We are happy to replace jewelry items that may become broken or damaged through normal use for our domestic customers in the first 60 days after you have received them. This does not apply to normal wear and tear, like minor scratching or tarnishing. We will not replace items that have been willfully damaged or worn outside of reasonable use and conditions; such as extreme water sports or fencing tournaments. Replacements for international customers will be determined on a case-by-case basis and cannot be guaranteed (please see International Returns below).

 

International Returns

International orders may be returned for a refund, replacements will only be issued if the item value is more than double the cost of shipping (one way) and there was a material issue with your order. You will be responsible for purchasing your own return label. Please email us a tracking number once you have one so we can follow your return. 

 

Return to:

Reesabobeesa

C/o Theresa Baxter

1288 S La Brea Avenue, Studio 200

Los Angeles, CA 90019

info@reesabobeesa.com

 

Printing & Variances

As all of our tees are hand-printed locally in Los Angeles, variance in printing is to be expected. These differences make our product all the more special. We do not consider these characteristics to be defects, and we hope that you will love the uniqueness of your item(s) as much as we do.

 

Shipping Time

We do our best to get orders out quickly, but we are a team of two; Reesa and Bridgett. Shipping time should be less than two weeks for domestic, and less than thirty days for international. If you are placing your order for a special person or deadline please don't hesitate to drop us a line ~ we'll do what we can to get your items to you quickly.

 

International Orders

International Orders may be subject to customs fees in addition to shipping and handling. This is outside of our control, and is to be expected whenever you ship internationally. Additionally, your parcel will only be tracked via the United States Postal Service to customs. We cannot provide any additional information on the status or whereabouts of your order once it has left USPS jurisdiction.

 

Size Guide

We are currently working on a comprehensive size / fit guide and system! You will find size charts on each tee shirt product page. Please don’t hesitate to reach out if you have any questions!

 

Thank you for your support